Frequently Asked Questions
Everything you need to know about our waterproof essentials and services.
What is the waterproof rating of Rains products?
Most Rains apparel and bags feature a water column pressure of 4,000mm to 8,000mm, designed to withstand moderate to heavy rain while maintaining breathability.
How should I clean and maintain my Rains jacket?
We recommend spot cleaning with a damp cloth and mild soap. For a deeper clean, machine wash at 30°C on a delicate cycle and hang dry; never tumble dry or iron.
What is your return policy for online orders?
We offer a 30-day return window from the date of receipt. Items must be in their original condition with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna in select regions.
Is there a warranty on Rains products?
All Rains products come with a 2-year manufacture warranty that covers functional defects in materials or workmanship from the date of purchase.